At POLISHD, we are committed to protecting your personal information and ensuring that your privacy is respected. This Security and Privacy Policy outlines how we collect, use, and safeguard your personal data, in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Collection of Personal Information

We collect personal information to provide our customers with the best possible shopping experience. The types of personal information we may collect include:

• Name

• Contact information (email address, phone number)

• Shipping and billing addresses

• Payment details (processed securely)

• Purchase history

• Other details you provide when you register, make a purchase, or communicate with us

We collect this information directly from you when you interact with our website, make purchases, or communicate with us.

Use of Personal Information

We use the personal information we collect for purposes including:

• Fulfilling and processing your orders

• Providing customer service and support

• Sending you updates about your order status and delivery

• Marketing and promotional communications (with your consent)

• Personalizing your shopping experience

• Complying with legal obligations

Disclosure of Personal Information

We will not sell, rent, or share your personal information with third parties, except as necessary to complete your transactions or as required by law. We may share your information with:

• Payment processors to facilitate payments

• Shipping companies to deliver your orders

• Service providers (web hosting, IT support) who assist us in running our business

• Government or regulatory authorities if legally required

All third parties we engage with are bound to handle your personal information in accordance with Australian privacy laws.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. This includes:

• Secure servers and encryption for payment processing

• Access control measures to ensure only authorized personnel can access personal data

• Regular monitoring of our systems for vulnerabilities

Despite these measures, no online transmission is completely secure. We cannot guarantee absolute security, but we will act swiftly to notify you and relevant authorities in the event of a data breach, as required by the Notifiable Data Breaches (NDB) scheme under the Privacy Act.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your shopping experience. Cookies allow us to:

• Remember your preferences

• Track your shopping cart

• Analyse website traffic and usage patterns

You can control how cookies are used through your browser settings. By using our website, you consent to the use of cookies as outlined in this policy.

Marketing Communications

With your consent, we may send you promotional emails or messages about new products, special offers, and other updates. You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email

• Contacting our customer support

Access and Correction of Personal Information

You have the right to access and correct your personal information. If you would like to view, update, or delete any information we hold about you, please contact us at polishdclothing@gmail.com. We will respond to your request in a timely manner, in accordance with Australian privacy laws.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your personal information is no longer needed, we will securely destroy or anonymize it.

Changes to this Policy

We may update this Security and Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any changes will be posted on our website, and the updated policy will be effective from the date of posting.

Contact Us

If you have any questions or concerns about our Security and Privacy Policy, or if you would like to make a complaint about how we handle your personal information, please contact us via polishdclothing@gmail.com. We will respond to your concerns as quickly as possible and take any necessary actions to resolve your issue.

Date of Last Update: 3/10/24

By using our website and services, you agree to the collection, use, and disclosure of your personal information as described in this policy.