Ordering and Payment

Q: What payment methods do you accept?

A: We accept major credit and debit cards, including Visa and Mastercard

Q: Is my payment information secure?

A: Yes, your payment details are processed securely using encryption technology, and we do not store any payment information on our servers. For more details, you can check our Privacy Policy.

Q: Can I change or cancel my order?

A: If your order hasn’t been shipped yet, you can contact our customer service team at polishdclothing@gmail.com to modify or cancel it. Once the order is shipped, we are unable to make changes, but you can follow our exchanges policy

Shipping and Delivery

Q: How long does shipping take?

A: Delivery times depend on your location. Typically, orders within Australia take 3-10 business days

Q: How much does shipping cost?

A: Any orders over $99 have free shipping. We also offer a flat rate standard delivery Australia wide at $10.95 or have your order delivered with express delivery for $14.95.

Q: Can I track my order?

A: Yes, once your order is shipped, you will receive a tracking number via email so you can monitor your package’s journey.

Returns and Exchanges

Q: What is your return/exchange policy?

A: Refer to our Returns and Exchanges page

Sizing and Product Information

Q: How do I find my size?

A: We offer a detailed size guide on each product page to help you choose the best fit. If you’re still unsure, feel free to contact us with your measurements, and we’ll be happy to assist you.

Q: The item I want is out of stock. Will it be restocked?

A: Some of our items are limited edition, but we do restock popular items whenever possible. You can sign up to our POLISHD CLUB to be alerted when our item comes back in stock.